Requirement discussion & proposal (1–3 working days): the customer provides target category, market, volume, and certification direction; we outline product selection and initial feasibility. *Customer to prepare*: category list or reference product images, target market, estimated volume.
Quotation & confirmation (2–3 working days): we issue the spec plan, quotation, and trade terms (T/T, L/C, etc. accepted). *Customer to confirm*: specifications, price, packaging, and expected lead time.
Sampling (7–15 days): samples made per the confirmed direction and shipped to the customer (sample fees and freight per the sample policy). *Customer to confirm*: signed-off samples with feedback returned.
Mass production & QC (25–45 days, depending on order volume): production starts after first-article confirmation; order followers track throughout. *Customer*: meet agreed payment milestones and confirm inspection standards.
Inspection (2–3 days): third-party inspection can be arranged, with sampling per AQL; non-conforming items are reworked or resolved through negotiation. Customers may designate the inspection agency or send staff to supervise loading.
Logistics & customs-clearance delivery (assessed per shipping route): shipment from Shenzhen; bill of lading and export documents delivered; logistics and customs timelines assessed per destination route. *After-sales*: 1-year warranty; spare-parts supply per order agreement; after-sales issues responded to within 48 hours of feedback.
Sample-first confirmation: production starts only after sample sign-off, avoiding rework from direction drift.
Milestone-based confirmation: sampling, first article, mass production, and shipment are each confirmed in writing by both sides before the next step.
Progress sync: regular progress updates during production and logistics, with immediate anomaly reporting.