A: Typical MOQ is 500–1000 units, depending on category and customization level. New customers can start with a small trial order to validate the market, then scale up once proven.
A: Sample fees are quoted separately per public-mold or custom solution; international courier freight is borne by the customer. Typical sampling takes 7–15 days; delivery time after dispatch depends on destination.
A: Typical mass production is 25–45 days, depending on category, volume, and customization; sampling takes 7–15 days; the exact lead time is confirmed in writing at the quotation stage.
A: For regular orders: 30% T/T deposit, 70% balance paid before shipment or against copy of B/L; letter of credit at sight (L/C at sight) is also accepted. [Suggested values, subject to order confirmation.] Sample and sampling terms are quoted separately per solution [per actual order].
A: Yes — assistance is available, e.g., Vietnam CR, Indonesia SNI, Malaysia SIRIM, Thailand TISI, etc.; plans, timelines, and fees are discussed after category assessment. This is an assistance commitment; we do not promise to obtain certificates on your behalf.
A: Goods are exported from Shenzhen; full-container / LCL sea freight and air freight are supported, with export documents; logistics and customs timelines are assessed per route. Customers may also designate their own forwarder, and we will cooperate as required.
A: Typical warranty is 1 year, subject to the contract; spare-parts supply is negotiated per order; after-sales feedback is responded to within 48 hours.
A: OEM customization (logo, manuals, packaging) and ODM joint development (public-mold redesign, private-mold tooling) are supported; customers must provide brand authorization letters; we do not counterfeit third-party brands.
A: We focus on B2B volume orders; typical trial-order MOQ starts at 500–1000 units; specific value thresholds are assessed by category and customization — feel free to send your requirements first.
A: Our team works in Chinese and English, and can engage in Vietnamese, Indonesian, Thai, and Filipino for major target markets, covering your local team’s communication needs.