6-step process (with reference timelines and customer actions)
Requirement discussion & proposal (1–3 working days): the customer provides target category, market, volume, and certification direction; we outline product selection and initial feasibility. Customer to prepare: category list or reference product images, target market, estimated volume.
Quotation & confirmation (2–3 working days): we issue the spec plan, quotation, and trade terms (T/T, L/C, etc. accepted). Customer to confirm: specifications, price, packaging, and expected lead time.
Sampling (7–15 days): samples made per the confirmed direction and shipped to the customer (sample fees and freight per the sample policy). Customer to confirm: signed-off samples with feedback returned.
Mass production & QC (25–45 days, depending on order volume): production starts after first-article confirmation; order followers track throughout. Customer: meet agreed payment milestones and confirm inspection standards.
Inspection (2–3 days): third-party inspection can be arranged, with sampling per AQL; non-conforming items are reworked or resolved through negotiation. Customers may designate the inspection agency or send staff to supervise loading.
Logistics & customs-clearance delivery (assessed per shipping route): shipment from Shenzhen; bill of lading and export documents delivered; logistics and customs timelines assessed per destination route. After-sales: 1-year warranty; spare-parts supply per order agreement; after-sales issues responded to within 48 hours of feedback.
Timeline safeguards
Sample-first confirmation: production starts only after sample sign-off, avoiding rework from direction drift.
Milestone-based confirmation: sampling, first article, mass production, and shipment are each confirmed in writing by both sides before the next step.
Progress sync: regular progress updates during production and logistics, with immediate anomaly reporting.
FAQ (~10 items)
Q1: What is the MOQ?
A: Typical MOQ is 500–1000 units, depending on category and customization level. New customers can start with a small trial order to validate the market, then scale up once proven.
Q2: How are sample fees charged? How long do sampling and delivery take?
A: Sample fees are quoted separately per public-mold or custom solution; international courier freight is borne by the customer. Typical sampling takes 7–15 days; delivery time after dispatch depends on destination.
Q3: How long is the mass-production lead time?
A: Typical mass production is 25–45 days, depending on category, volume, and customization; sampling takes 7–15 days; the exact lead time is confirmed in writing at the quotation stage.
Q4: Which payment methods do you accept?
A: For regular orders: 30% T/T deposit, 70% balance paid before shipment or against copy of B/L; letter of credit at sight (L/C at sight) is also accepted. [Suggested values, subject to order confirmation.] Sample and sampling terms are quoted separately per solution [per actual order].
Q5: Can you assist with destination-country certification?
A: Yes — assistance is available, e.g., Vietnam CR, Indonesia SNI, Malaysia SIRIM, Thailand TISI, etc.; plans, timelines, and fees are discussed after category assessment. This is an assistance commitment; we do not promise to obtain certificates on your behalf.
Q6: How is logistics arranged? Which port of loading?
A: Goods are exported from Shenzhen; full-container / LCL sea freight and air freight are supported, with export documents; logistics and customs timelines are assessed per route. Customers may also designate their own forwarder, and we will cooperate as required.
Q7: How long is the warranty?
A: Typical warranty is 1 year, subject to the contract; spare-parts supply is negotiated per order; after-sales feedback is responded to within 48 hours.
Q8: What customization capabilities are supported?
A: OEM customization (logo, manuals, packaging) and ODM joint development (public-mold redesign, private-mold tooling) are supported; customers must provide brand authorization letters; we do not counterfeit third-party brands.
Q9: Is there a minimum order value?
A: We focus on B2B volume orders; typical trial-order MOQ starts at 500–1000 units; specific value thresholds are assessed by category and customization — feel free to send your requirements first.
Q10: Which languages are supported?
A: Our team works in Chinese and English, and can engage in Vietnamese, Indonesian, Thai, and Filipino for major target markets, covering your local team’s communication needs.